We provide clients with top quality calling services, a service that provides our clients with the greatest chance of communicating with their end customers.

We have a dedicated and well trained customer support team who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Lead Generation

QMS Lead generation campaigns make sure you are targeting the right person at the right business. Our goal is to generate viable prospects for your business.  Our emphasis is on building your ROI with the aid of effective lead generation that increases sales and profits.  We:

• Categorize the companies in the targeted sector.
• Prepare and send you a report with all the pertinent information: Company, location, contact person, title, telephone number and email address.

Database updates

There is nothing worse than a list of contacts that are outdated, leading to high bounce rates and misidentified prospects.

Here’s more about how we help you with database updates:

• We track down current decision makers and their contact information
• We input new data, including email addresses
• We identify records that are simply no longer viable
• We send an updated list back to you for mailing, emailing or calling purposes

Client Retention

Win-back campaigns

Gain sales and understanding on your dormant customers. Is there a segment of your customer database that has become dormant? This will not only generate revenue, but you can also gain valuable market intelligence in the process. QMS has a customer friendly team who are able to probe customers to find out if they are buying elsewhere and why. This feedback will enable you find out and remedy problems you may not have known you had.

Courtesy calls to current clients

To be successful in business, you need to generate brand loyalty. You can’t afford to lose a single client, so you need to provide consistently superior customer service and a better customer experience. You also know that it is easier and less costly to upsell an existing client than it is to sell new clients.

QMS can help you keep in touch routinely with your existing database.  Courtesy calls, requests to place additional orders, announcements of specials – these are all ways we can revive relationships that are so valuable to you and your business profitability.

Event Registration

Organising an event can be a logistical nightmare.  The whole point of a meeting is for people to attend. In the midst of chaos, it is easy to let the phone go unanswered, and thus registrations may slip through your fingers. By outsourcing this service to QMS, every call will be promptly answered, and every attendee assisted without breaking your budget. You do not have to do it alone. We can help.

QMS can also

• Follow-up “Save the Date” and “Event Invitation” announcements – and update the attendee list with confirmed registrants.
• Recruit trade show participants to your booth and set meeting times.

Membership Drives

Does your organization have recurring membership drives? Are you sometimes caught short handed, and need staff to reach out to membership that is expiring before the clock times out? Let QMS handle your outreach and re-enroll soon-to-expire members.

Here’s more about how we help you with your membership drives:

• We call your expired or soon-to-expire members with a compelling reason to continue membership
• We represent your organization credibly, talking to members with respect and the appropriate congeniality
• We update your database with replacement names and new contact information
• We provide you with a complete update of each record, so you know the reasons for cancellation…
• …and most importantly, we report on which memberships were saved!