• +256-414-349443
  • +256-701-443845 / +256-772-430963
  • events@qualitymngt.com



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#inspire #empower #educate
Personal growth, personal leadership, personal development…
To be successful you must have a burning desire.
It can start as a spark. For some it can grow and then it lights up and then becomes a burning desire.
Read books, listen to audios and build up a storage of knowledge.
The beginning is tough. You may have to keep putting in money into your passion. While you work for free.
Sometimes the cost is bigger than you can afford. But find a way to make it happen. Think of a way outside the box.
Summary of 10 steps to Maximise your Moment
1. Have a Burning desire.
2. You must act.
3. You must find your YES.
4. Do not negotiate with your dream.
5. Be creative.
6. Challenge the old paradigms.
7. Take the first step without knowing the others.
8. Remember the law of sacrifice.
9. Imagine yourself having what you want.
10. Celebrate your victories along the way.



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Our journey of 19 years this year, 2021 has helped us grow our networks even internationally and increased opportunities for creating an impact among the youth. We have learnt so much and experienced the joy of sharing because of the alliances we now have internationally with Vital Voices, Cherie Blair Foundation and Invest 2 Impact.

In 2015/2016 our director Rachel, was selected and to train among hundreds of African ladies by an international organization called Vital Voices, whose founder was Ms. Hilary Clinton (former first lady of the United States of America) who aim was to train female entrepreneurs in their businesses. She was able to make new business friends from Mali, Nigeria, Ghana, Kenya, Zimbabwe, South Africa and Tanzania. In the process of learning through the 1-year journey with other female entrepreneurs in Sub-Saharan Africa, she organized a walk between mentors (women in the town where she lives) with female youth(mentees) which was partially sponsored by Vital Voices. The walk was joined by over 100 professional and business women after which there was a networking session between the youth who were asked to select a mentor and start a relationship of mentorship.
The benefit of this walk was to begin a program for both the mentor and the protégés (female youths) We recorded an increase in:
o Self-esteem
o Ability to maintain positive relationships with other adults and
o Decision-making ability in the career-choice processes for these youth.


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click the button to download this interesting document about mindset…

Conflict is a natural feature in an organisation. How to make it healthy.

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“Conflict is uncomfortable, but it is the source of true innovation, and also a critical process in identifying and mitigating risks.” In the middle of difficulty lies opportunity. —Albert Einstein.

Conflict in the workplace is avoidable, preventable, necessary, or all of the above. Conflict is a natural and normal feature of the workplace. It occurs in every company or organization. For any team that strives to attain its goals, conflict is inevitable. Although differences will occur, the outcome doesn’t have to be negative. Conflict is healthy and can make your organisation grow. How?
1. Opportunities to learn and grow: How? By listening and incorporating feedback, you gain experience, try new things, and evolve as a manager.
2. Improved relationships. By working through conflict together, you’ll feel closer to the people around you and gain a better understanding of what matters to them and how they prefer to work. You’ll also set an important precedent: that it’s possible to have “good” fights and then move on.
3. Higher job satisfaction. When you’re not afraid to constructively disagree about issues at work, you’re likely to be happier to go to the office, be satisfied with what you accomplish, and enjoy interactions with your colleagues.
4. A more inclusive work environment. If you want to have diversity and inclusion in your organization, you have to be prepared to disagree.
Hence, Conflict can provide opportunities. Conflict challenges us to think harder, to be more creative, to develop greater understanding, and to search for alternative avenues that are more efficient, more effective, and more productive.

How to overcome procrastination at the workplace

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– Recognize that you have a problem.
– Figure out why you are procrastinating.
So then:
1. Change your thinking. Pull yourself into acting on your goals. Say, “Do it NOW” over and over again.
2. Think positively and tell yourself you can do it. Stop telling yourself that you cannot do it.
3. Eat your ugliest frog first without delay. Take action and get it out of the way.

This is the sequence of events in your life. i.e. what to do first, second, third etc.
What is the best way to use your time?
1. Focus on things that will have the most immediate and beneficial impact.
2. Ask yourself what are the priorities.
3. Plan each day in advance.
Brian Tracy says, “If you do the right thing in the right way you will get whatever results you desire.”
Techniques to improve your time management
1. Positive attitude. Repeatedly say aloud with emotion for example: I am excellent at time management. Ina spirit of faith and commitment you will live it if you accept it in your subconscious mind. You will become what you say about yourself.
2. Reprogram your subconscious mind through visualization. For example picture yourself as being efficient over and over again in your mind.
3. Take quiet time to mentally visualize your perfect scenario. For example keep calm, in perfect control, happy and have a positive attitude.
4. Imagine you are already excellent at time management.

Shot of a young businessman looking bored while working at his desk during late night at work


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Thousands of entrepreneurs and business managers have learnt over the years that success requires a certain flow- rhythm language. It could be grit, sheer will and determination to build something out of nothing and the ability to pull through despite the challenges.

So, today’s entrepreneur must be agile that is have ability to adapt quickly to a change in the market and be resilient ready to withstand whatever storms or sunshine they experience.


The CORONA virus despite the profound impact on businesses has built resilience and adaptability too, those still standing during and after this pandemic. However, it is important to note that purchasing patterns have changed and continue to change in the coming months and risks associated with them have become pronounced.


In effect we are seeing different prioritising and new ways of managing risk. As an entrepreneur you need to stay visionary, focused, confident and have an empathetic character for the difficult times ahead. Workers need to be assured of your and company’s support. You need to have an inclusion strategy where regular communication with them is a must. They need to be part of the solution rather than the problem. Many companies make these decisions with grace, working within their economic constraints to continue to support key stakeholders including service providers.

Where one is an adaptable and resilient entrepreneur, their businesses have changed or modified their products. In fact, there are some businesses that are doing better now than before the pandemic. There are also new companies, with unforeseen products and services, being invented and/or reinvented almost daily. New times call for new ways of thinking; and new ways of thinking lead to changes in consumer behaviour. For some this pandemic is a perfect opportunity to convert ideas into financially successful products and/or services.

QMS training session

10 Top Confidence Building Soft Skills Teens Need for Success

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In our 18 years in business, I have experienced in my work & in my interaction with teens, they are more prepared with career or academic skills but no hire-ability skills. This is a priority problem that I see in many teens. The reality is: teens are raised to create a great transcript for their academics, even service and extracurriculars. Think about it, during this period of lockdown of educational institutions, what are your teenagers up to? You can get them learn basic work etiquette and the other soft skills that help them to:

  • Build confidence
  • Work in a group
  • Lead and follow
  • Show appropriate respect in various circumstances
  • Network

10 necessary skills that every person needs.

  1. Non-verbal skills. When teens learn some basic skills for managing their body language, they will inspire confidence in themselves and others will have more confidence in them. It’s a pretty amazing thing to switch up the way you stand and your facial expression and see the change in the way others react to you.
  2. Communication skills. Teach teens: active listening (waiting for others to finish/not interrupting, repeating back what others have said when clarifying), speaking positively (avoiding gossip and complaining), giving and receiving compliments, assertiveness, using please and thank you.
  3. Self-awareness skills. Teens need to be in touch with their feelings, so feelings don’t manage them. The need to be non-judgmentally in touch with their own strengths and weaknesses.
  4. Other-awareness skills. Teens need to practice perspective-taking and reading other’s non-verbals. They need to practice the skill of respect (for other’s needs, personal space, feelings, safety).
  5. Motivational skills. At the root of motivation is values. Teens need to be clear on their values and know how they must accept or reject other’s values (family, friends, work, groups.
  6. Teamwork skills. Teens need to understand the importance of a group’s cause or project and how to respectfully pull their weight. They need to learn to give credit where credit is due.
  7. Leadership skills. All teens will be leaders somewhere, sometime.
  8. Creative thinking skills. Teens need to know that the ability to think creatively is one of the most hire-able qualities. Many teens think that they aren’t creative. However, if they are created in the image of God, who is a creator, they have creativity. What they need is to discover their creativity. They need to do some creative writing assignments, have a brainstorming session, do a progressive story.
  9. Problem solving/critical thinking skills. Teens need to be willing to work on a problem until it has a solution, to talk things out looking for solutions, not vindication. They need to be able to learn discernment of facts and truths.
  10. Trustworthiness skills. Teens need to be able to say, “I’m wrong”, to do what is asked and more, to honestly handle time and resources. They need to be able to understand confidentiality and the limits thereof. (This is important when dealing with fragile friends.

18 years of Quality

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Peter Drucker said, “Quality in a service or product is not what you put into it. It is what the customer gets out of it.”

This reminds me of a customer who said Thank you, more than a dozen times during the event and even after the workshop that we organized for her late last year in 2019.Abby Waldron was in charge of the Last Mile Health workshop. She flew in from the United States to ensure its smooth implementation. It was a workshop for about 60 medical professionals. It was held at Kabira Country Club. The QMS team was just 3 people, me inclusive. She kept on saying thank you to me and the other 2 colleagues I worked with.

What did we do?

We coordinated the hotel needs like the meals, the halls they held their meetings in, the equipment they used during the workshop like the flipcharts, pens, table arrangements, ensured the meals were on time, the program run smoothly etc. We organized for the pick up and drop off of the participants, 90% of whom were foreigners. In the evening we got them a local music and dance group to entertain them during their dinner and we were at hand to address any logistical issues, challenges the participants had. But most of all the customer care for all the participants, the hello there, you are welcome sir/ madam and can we help you? Do you need anything?, made such a difference to all the participants including the customer who had given us the job.

In the end she said she just had to give us a good word on our website and to anyone who asked about QUALITY MANAGEMENT SERVICES.

In the 18 years of our company existence, we have worked so hard to ensure we give QUALITY SERVICES to our clients.

Now more than ever, you need to give the best to your customer- QUALITY SERVICE OR QUALITY PRODUCTS.


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A reputation and a profile are valuable assets that pay dividends. People who have a reputation receive in bound opportunities. Daniel Priestley in his book Entrepreneur Revolution says because of his reputation and profile he has been offered shares in other peoples’ businesses.

In Quality Management Services we have built a reputation over 18 years of integrity, honesty and client loyalty. These are among the values we emphasize in our staff. It is therefore important that we guard them jealously. Recently at an event a staff member of the organisation called me and said one of our team members was selling booklets that were being given out for free to their guests. I answered it was impossible and insisted she show me which team member it was. She led me to a man who said saw our team member in action. I asked him again and again who it was. He then led me to one of the guests and I discovered it was the guest who had offered to give our team member money but our team member had informed her they were not for sell. I then returned to the two staff members of the client organisation and asked that they clear our name on the public address microphone. My co- director also joined in to remind and emphasize that falsehoods were not acceptable because building a name, brand and reputation was a lifetime process we had worked hard at. They apologized.

Priestley adds that to a company and an entrepreneur your most prized asset must be your REPUTATION… Guard it, nurture it, make decisions with your reputation in minutes because great entrepreneurs believe. Money comes and goes but your reputation is permanent.


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When it comes to business etiquette, there are rules that aren’t meant to be broken. Some of these may seem like common sense, but you would be surprised by how many times you may have made a mistake without even noticing it.

It is about being courteous and respectful with colleagues and your customers.

Key mannerisms we tell our teams when they are out there in the field, at a meeting or working at an event are:

  • Pay attention to names.
  • Greet everyone with a smile
  • Make eye contact. In a business environment whether you are a woman you earn respect if you look at the other person directly in the eye.
  • Give cues that show you’re paying attention.
  • Introduce others you are with when you meet for a meeting. Otherwise it can be rude to ignore to introduce your team to the person you are talking to.

This will make a strong impression.





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